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Vinera · Customers SERVICE

Vinera CRM

Relationships that grow. One system from first conversation to renewal — pipeline, quotes, approvals, contracts, collections and renewals on one record, with an AI assistant in every step. No seat fees, unlimited users, 3,000 AI Credits a month.

Lead to cash on one record: quote becomes contract, contract becomes invoices, payments recorded against themWeighted forecast, stale-deal alerts and stage guards, so the pipeline reflects what happenedSubscriptions in a ledger; renewals open themselves into a separate renewal pipeline before expiryEight roles plus a partner portal for resellers and delivery partnersSGD 0 per seat — only AI usage is metered, in Credits

Lead to cash, on one record

A quote becomes a contract, a contract becomes invoices, and payments are recorded against them. Amounts are calculated on the server in the currency of the deal, so what sales sees and what finance sees are the same numbers rather than two versions to reconcile.

Deal intelligence

Every opportunity carries its stage, win probability, expected close and next step.

Subscriptions and renewals

Recurring products live in the catalogue alongside one-off ones. Once sold, each subscription sits in a ledger with its customer, quantity and expiry — and ahead of the expiry date Vinera opens a renewal opportunity in its own pipeline. Renewals get worked like deals instead of remembered like chores.

The assistant

It sits in the top bar of every page and reads the same records you do, with exactly your permissions, not more. Ask in plain words — which deals stalled this week, what did we promise this customer, what’s waiting for my approval. Paste a screenshot of a chat, an email or a price list, or just speak, and it drafts the record for you to check.

Anything that writes or sends is restated back to you first and waits for confirmation. The AI drafts; a person decides.

Management

The team cockpit shows each person’s pipeline by stage, quota attainment for the month, stale deals and the latest activity. Roles decide who sees what, approvals follow the reporting line, and every sensitive action is logged. Eight roles ship as standard: sales, manager, director, presales, project manager, finance, admin and read-only. Resellers and delivery partners work through a partner portal and see only what you share.

Pricing

SGD 0 per seat. 3,000 AI Credits included every month, shared across the workspace; top up SGD 30 for another 3,000 (before tax). Credits are the only metered item. For regulated teams, a Dedicated plan adds your own instance, database and keys on a custom domain, priced on application.

Start

Start free — open a workspace in minutes and invite the whole team. Or book a 30-minute call.

Part of Vinera — one account, one data layer, one AI core.

Stack we typically reach for

Microsoft Azure Southeast Asia (Singapore)Server-side multi-currency calculationAI metered in Credits — SGD 1 = 100 Credits

Frequently asked about Vinera CRM

Is there really no charge per user?
Yes. Vinera CRM has no seat fees — invite as many colleagues as you need. Most CRMs charge per person, which is why half the team ends up working outside the system.
What uses Credits?
AI features: assistant conversations, drafting records from screenshots and files, receipt recognition and voice transcription. Ordinary use of the CRM does not. Every workspace gets 3,000 Credits a month; a top-up is SGD 30 for another 3,000, before tax.
What if we use more than 3,000 Credits in a month?
Top up, or don't — if you don't, AI pauses until the next month and everything else keeps working. Worth planning for: a team of five using the assistant a few times a day each typically uses around 5,000 Credits a month.
Can I bring in my existing customers and deals?
Yes. Upload files or paste screenshots; AI drafts the records and you confirm them before anything is saved. If the migration is large or messy, TWO TWO can run it as a project.
Where is our data stored?
In Singapore, on Microsoft Azure (Southeast Asia region). Each company is an isolated workspace. For regulated teams the Dedicated plan adds a physically separate instance, its own database and its own encryption keys, on a custom domain.

Other services

SERVICE Vinera

One account, one data layer, one AI core — covering customers, marketing, files, backup, compliance and AI agents. Vinera CRM leads: no seat fees, unlimited users, 3,000 AI Credits a month, data resident in Singapore. Start with one module, add the next without rebuilding anything.

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SERVICE Vinera Growth

Find your next customers. A customer-finding system built on short video — make the content, publish it to TikTok, Xiaohongshu, YouTube and more, and turn the people who respond into leads your sales team can follow up, each tagged with the content that brought it in.

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SERVICE Vinera Drive

Your files, in context. A company file space that feels like the drive people already know — except every document stays tied to its customer, deal and project, project spaces mean a departure is a handover rather than a negotiation, and the data stays yours in Singapore.

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SERVICE Vinera Secure

Backed up. Ready to restore. Cloud backup for the places your business data actually lives — laptops and desktops, servers, databases and Microsoft 365 — managed from one console, held as copies an attacker cannot delete, and proven with restore tests on the calendar.

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SERVICE Vinera Agents

AI teammates that get work done. Agents work inside CRM, Growth, Drive and Secure on the same records your team sees, pick up the routine steps, and hand every decision back to a person — anything that sends, changes or submits is restated and waits for confirmation.

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SERVICE Vinera Protect

Your data protection officer, on call. Data Protection Officer services for organisations in Singapore — the appointment, the gap assessment, the policies, the training and the bad day. A service, not a licence: it stands on its own whatever systems you run.

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SERVICE Hardware & Software Procurement

Authorised reseller across server, network, endpoint hardware and licensed software — plus renewal management, true-up tracking and hardware-refresh planning. Local SGD invoicing, warranty handled, one renewal calendar we actually keep. Your team doesn't wake up to a locked-out production account.

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SERVICE Custom Web & Application Development

Web portals, mobile apps and internal tools built around your actual workflow — not a SaaS template you have to bend the business to fit. We wire them into the systems you already run (ERP, CRM, identity, billing) and keep operating them on Day 2, so the product keeps evolving with you instead of going stale six months after launch.

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Dive Deeper

Talk to us

Start with the problem. The solution comes after.

A 30-minute call with a solution architect. No spec needed — just tell us where the business is stuck. Systems that don't talk. Data that won't behave. An overseas office with no one running IT. A DR plan on paper that no one has tested. A first AI use case you want to try for real. If we fit, we'll show you the next step. If not, we'll tell you straight.